In case of problems with the reading of the data from the driver card:
- Replace the full set of batteries or connect the device to the tachograph or computer.
- Verify whether the card is inserted correctly. If the card being read is of a different type than the driver card, remove it and insert the correct one. Then repeat the reading of the driver card.
- Do not withdraw the driver card until the download has finished. Repeat the reading of the driver card.
- Perform a software update on the device (detailed update instructions are available here).
- Ensure that the chip of the driver card is clean.
- Ensure that the card connector is free of any dirt. You can blow out the card slot with compressed air.
- Check and if necessary free up space on the device memory card by transferring previous readings to another medium (e.g. computer disk). Then repeat the reading.
In case where the above steps do not solve the problem, please contact us – you will find your contact details in the contact section.